Purpose

 

Items must be returned within 30 days of purchase in their original condition, without any damage or signs of wear. 

The return must also include: the packaging in its original condition: box, jewelry rock, care cloth, along with the receipt & guarantee certificate that lists the date of purchase.

Return shipping costs must be covered by the customer. 

Online purchases can be exchanged in store or refunded within 5 days from the return receipt.

Personalized items are final sale. 

Please contact info@joule-project.com for assistance.

Custom  made, ready to be shipped in 10-20 working days.

Shipping costs are not included in the item price, they are to be paid by the customer.

Free shipping only in Romania.

Shipping costs will be indicated for your location during the purchasing process.

Worldwide shipping

Store your piece separately in the Joule Project stone, to avoid damage.

Enjoy a complimentary professional jewelry cleaning once a year, part of our After Sales Service, which also includes a professional polish upon request.

Clean with warm water and gentle soap. Dry with a cotton or linen towel, then polish with your Joule Project polishing cloth for added shine.

Should your piece be damaged outside of our control, repairs are offered separately.