FAQ's

CAN I PLACE AN ORDER BY PHONE?

Yes, feel free to give us a call at: +40 723 229 295. Our sales assistants will be delighted to process your order.

CAN I PERSONALIZE ANY PIECE?

We offer engraving for certain pieces, available on request by email @ info@joule-project.comor phone number: +40 723 229 295. Please note that personalized pieces cannot be returned or exchanged.

WHAT PACKAGING WILL I RECEIVE MY ORDER IN?

Every order includes the jewelry rock, cloth, care instructions and a guarantee certificate.

HOW DO I CHOOSE THE RIGHT SIZE JEWELRY?

Order the ring sizer available in our shop to find your true fit.

WHAT PAYMENT METHODS CAN I USE?

Online payments with debit/ credit cards only.

Client Care