Items must be returned within 30 days of purchase in their original condition, without any damage or signs of wear.
The return must also include: the packaging in its original condition: box, jewelry rock, care cloth, along with the receipt & guarantee certificate that lists the date of purchase.
Return shipping costs must be covered by the customer.
Online purchases can be exchanged in store or refunded within 5 days from the return receipt.
Personalized items are final sale.
Please contact info@joule-project.com for assistance
